Securus has been given a Stevie Award for the customer service they provide to others, and they are a lovely company that has helped my law office many times. This article explains how the Securus team has helped my quite a lot with my calls to clients, and there is a look at how I am serving their accounts using video calls. I wish to help everyone on my docket, and I cannot do so without the help of Securus.
#1: Calling Every Client Every Week
Calling clients every week is a part of our customer service package we offer in our law office, and we are certain they will learn more when we are speaking to them often. We offer them information on their cases, and we show them what the next step is for their services. We cannot do anything for them if we cannot speak to them, and I see them on each video call.
#2: Seeing The Client Is Helpful
I need to judge their facial expressions is quite simple when I have them on video, and I will see how they react to each new thing I say. I must know how they feel about their case, and I must learn their honest opinions on each new fact in the case. They need to know what is facing them when they get to court, and we have open conversations on the video calls that are illuminating for them and for me.
I have long been a fan of Securus because of their incredible customer service, and I know they have earned the Stevie Award they were given. It is more important for us to speak to clients now that we offer distance services, and we reach everyone using the proper customer service offered by the Securus staff.